Returns & Refunds

We want you to be happy with your purchase. Because we fulfill and ship orders ourselves, we handle returns and refunds directly—no third-party marketplace involved. Please read this policy carefully before requesting a return.

1. Return Window

You may request a return within 30 days of delivery for most unused items in their original condition and packaging. The return period begins on the date shown in your carrier’s delivery confirmation.

2. Eligible Items

Returns are accepted when all of the following apply:

• The item is unused, undamaged, and in resalable condition
• Original tags, accessories, and packaging are included where applicable
• You provide your order number and proof of purchase

3. Non-Returnable Items

For hygiene, safety, or customization reasons, the following are generally not eligible for return unless defective or incorrectly shipped:

• Personalized, custom-made, or made-to-order items
• Items marked as final sale or clearance
• Shoes that have been worn outdoors, scuffed, or show sole wear, unless defective

4. How to Start a Return

1. Email info@yoyooblue.com with your order number, item(s) to return, and reason for the return.
2. Wait for return authorization and instructions. Unauthorized returns may not be accepted.
3. Ship the item back using a trackable shipping method to the address we provide.
4. Keep your tracking number until your refund is processed.

Return shipping: Unless the return is due to our error (wrong item, defective product, or damaged in transit), return shipping costs are the customer’s responsibility.

5. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are issued to the original payment method.

• Processing time: 3–5 business days after we receive the returned item
• Bank posting time: Additional 5–10 business days depending on your payment provider
• Original shipping fees are non-refundable unless the return is due to our mistake
• Promotional discounts are applied proportionally to refunded items

6. Exchanges

We do not guarantee direct exchanges. If you need a different size, color, or variant, we recommend returning the original item (if eligible) and placing a new order to ensure availability.

7. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or full refund, including return shipping where applicable.

8. Lost or Undelivered Packages

If tracking shows delivery but you did not receive the package, contact us within 14 days. We will work with the carrier to investigate. If the package is confirmed lost, we will reship or refund at our discretion.

9. Cancellations

Orders may be cancelled before they are packed and shipped. If your order has already shipped, it cannot be cancelled and must be processed as a return after delivery, subject to this policy.

10. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly. Chargebacks opened without prior contact may delay resolution.